DRIVERS OF ICT SYSTEMS PERFORMANCE IN SELECTED STATE CORPORATIONS UNDER THE MINISTRY OF INFORMATION COMMUNICATION TECHNOLOGY AND DIGITAL ECONOMY, KENYA
Abstract
The study sought to identify the key drivers that contribute to ICT systems performance in selected state corporations under the Ministry of ICT and Digital Economy, Kenya, and provide recommendations on how to improve the efficiency and effectiveness of these ICT systems in service delivery and daily operations in these selected state corporations under the ministry of ICT and Digital Economy, Kenya. To realize this, the study examined the influence of ICT infrastructure, Cybersecurity, ICT funding, and Human Capital on the performance of ICT systems in the selected state corporations under the Ministry of ICT and Digital Economy, Kenya. The study was guided by four theories namely; Information Infrastructure Theory (IIT), Information Security Management System (ISMS) Theory, Resource-based View (RBV)Theory, and Human Capital Theory. A purposive sampling technique was used to select a sample size of 130 respondents from the 13 selected state corporations under the Ministry of ICT and Digital Economy, Kenya. The respondents included top ICT management and technical staff within the Selected 13 state corporations under the Ministry of ICT which consisted of ICT directors and ICT officers, network administrators, systems administrators, and information security officers. Primary data was collected by the use of administered questionnaires, interview guides, and secondary data from state corporations’ materials and records. The questionnaires were reviewed and evaluated for content validity and reliability. Descriptive and inferential statistics were utilized in the analysis of data and presented using the Statistical Package for Social Sciences (SPSS V26). This was in the form of graphs, tables, and charts while qualitative findings were presented thematically. Further scrutiny revealed that ICT infrastructure, Cybersecurity, ICT Funding, and Human capital were highly significant in the performance of ICT systems in selected state corporations under the Ministry of ICT and Digital Economy, Kenya. The study recommended standardized ICT infrastructure management, continuous investment in network upgrades, cybersecurity standardization, transparent financial reporting, and comprehensive training programs. These measures aim to optimize ICT system performance across state corporations in Kenya, ultimately improving operations and service delivery. The knowledge exuded in this study will enhance decision-making, financial resource allocation, and successful implementation, use, and maintenance of ICT systems in the Government Ministries, Counties, Departments, and Agencies in Kenya.
Key Words: ICT systems performance, State Corporations, ICT infrastructure, Cybersecurity, ICT funding, Human Capital
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