ICT INFRASTRUCTURE RESOURCES AND PERFORMANCE OF KNOWLEDGE MANAGEMENT SYSTEMS IN UNIVERSITIES IN NAIROBI CITY COUNTY, KENYA

Nicholas Kipyegon Rotich, Dr. Thomas Mose

Abstract


Knowledge Management Systems (KMS) are integrated systems designed to facilitate the collection, organization, sharing, and analysis of knowledge within an organization. These systems aim to enhance organizational efficiency by ensuring that valuable information and insights are easily accessible to employees, fostering a culture of collaboration and continuous learning. Knowledge Management Systems (KMS) in universities in Kenya, face several challenges that hinder their effective implementation and utilization. The general objective of the study is to assess the influence of ICT infrastructure resources and performance of knowledge management systems in universities in Nairobi City County Kenya. Specifically, the study sought to assess the influence of advanced network infrastructure on performance of knowledge management systems in universities in Nairobi City County Kenya, and to establish the influence of data sharing and collaboration on performance of knowledge management systems in universities in Nairobi City County Kenya. This study was guided Social Capital Theory and Knowledge Management Theory. This study used a descriptive research design. The target population for this study was 256 management employees the 64 universities accredited to undertake university education in Kenya, distributed as follows: 27 public universities 18 chartered universities, 5 university constituent colleges and 14 institutions with letter of interim authority according to the Commission for University Education website. Using Yamane formula, the sample size was 156. Primary data was used in this study. The researcher obtained a letter of confirmation from the University for Collection of data. A research permit was also obtained from the National Commission for Science, Technology and Innovation. Inferential and descriptive statistics was employed for analysis of quantitative data with the assistance of Statistical Package for Social Sciences (SPSS version 25). The study results were presented through the use of tables and figures. The study concludes that advanced network infrastructure has a positive and significant effect on performance of knowledge management systems in universities in Nairobi City County Kenya. The study also concludes that data sharing and collaboration has a positive and significant effect on performance of knowledge management systems in universities in Nairobi City County Kenya. Based on the findings, the study recommends that the management of universities in Kenya should invest in a robust and advanced network infrastructure that supports high-speed internet connectivity and reliable communication channels. Implementing fiber-optic networks and modern wireless technologies can significantly improve data transfer rates, reduce latency, and enhance the overall user experience.

Key Words: ICT Infrastructure Resources, Advanced Network Infrastructure, Data Sharing and Collaboration, Performance of Knowledge Management Systems 


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References


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