Linda Wanjiku Njoroge, Dr. Annastacia K. Musembi


This study sought to examine the influence of Operational Excellence on the performance of Waste Management projects in Nairobi City County. The process of waste management in Nairobi City County is a key concern impacting sustainability. According to the World Bank, Nairobi generated between 2,000 to 2,500 tons of waste per day, of which UNEP estimated that only about 10% of it was taken to proper disposal sites. The specific objectives of the study were to determine the influence of quality management on the performance of waste management projects in Nairobi City County and to determine the influence of change management on the performance of waste management projects in Nairobi City County. This study adopted descriptive and explanatory research designs which utilized the elements of quantitative and qualitative research. The target population for this study was managers from 54 private solid waste management companies in Nairobi City County. Furthermore, the study integrated 13 officers from the National Management Environment Authority (NEMA) Nairobi office. The study employed a census technique to select all the 13 officials, and purposive sampling to select 48 waste management company managers. The study concludes that Quality management has a profound impact on the performance of waste management projects in Nairobi City County. The effectiveness of quality control measures, including regular monitoring of process performance and investments in quality management s, is strongly linked to enhanced project efficiency. The study concludes that change management is a crucial determinant of the performance of waste management projects in Nairobi City County. Effective change management practices, characterized by clear communication and stakeholder engagement, are directly associated with the successful implementation and outcomes of waste management initiatives. This study suggests that further research should explore the long-term impacts of operational excellence practices on the sustainability and environmental impact of waste management projects. Future studies could investigate the specific challenges and barriers to implementing these practices within different contexts and scales of waste management operations


Key Words: Operational Excellence. Quality Management, Change Management and Performance of Waste Management Projects

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