Abygael Njeri Njoroge, Dr. Samuel Muli


In the world over, Total Quality Management (TQM) has become a strategic implementation tool among companies. Rapid growth and competitiveness has made the industries and organizations throughout the world to adapt ‘Quality’ as a strategic weapon for market share and improved profitability of organization. However, although SMES realize the benefits of quality management systems the adoption is not rapid as compared to large organizations since they face more challenges and barriers to achieve this. The purpose of this study was to establish adoption of quality management systems on Performance of Supply Chain Management among small and medium sized businesses in Nairobi City County, Kenya. The study was guided by the following specific objectives: to determine the influence of top procurement Management Influence, Role of procurement employees and on adoption of quality management systems in procurement for the Small and Medium sized businesses in this scope. The study used descriptive research design with a target population of 211 small and medium sized businesses on Textile and leather industry located in Nairobi County and registered by Nairobi City County as at January 2020. Yamane Taro’s formula was used to compute a sample size of 138 facilities and the unit of observation was supply chain management officers in the respective facilities. The study used simple random sampling. Questionnaire were used as the main data collection instrument. The study used correlational research design analyse data. The study revealed that Top Management Influence had a positive and significant relationship with performance of Supply Chain Management of SMEs Nairobi City County. The study revealed that Role of employees had a positive and significant relationship with performance of Supply Chain Management of SMEs Nairobi City County. In this respect, the study confirms with other research findings that the success of quality adoption appeared to rely more on top management commitment, and process improvement. This study confirms the direct relationship between top management involvement, and employee empowerment on the adoption of quality systems. The study finally recommends SMEs in Kenya must know and understand what quality really means for them before they start the quality journey.

Key Words: Quality Management Systems, Performance, Supply Chain Management, Top Procurement Management, Role of Procurement Employees

Full Text:



Akinboade, Oludele Akinloye, 2015. Determinants of SMEs growth and Performance in Manufacturing and Retail Sectors. ISSN 2040-0705, ZDB-ID 2556176-5. - Vol. 6.2015, 2, p. 183-196

Almarri Khalid, 2014. Application of Resource-based View to Project Management Research: Supporters and Opponents: Procedia - Social and Behavioral Sciences 119:437-445

Barney J. B., Clark D. N. 2007. Resource-based theory: Creating and sustaining competitive advantage. Oxford, UK: Oxford University Press.

Bhandari, P. (2023, June 21). Data Collection | Definition, Methods & Examples.

Bose, R. 2002. Customer relationship management: Key components for it success. Industrial Management & Data Systems 102 (2): 89-97.

Chalk, N. David. 2008. Management by Commitment. AuthorHouse. 2008. ISBN:978-1-4343-9464-4(sc.). 1663 Liberty Drive, suite 200, Bloomington, IN 47403. Indiana.USA

Chien, T. K., C. H. Su, and C. T. Su. 2015. Implementation of a customer satisfaction program: A case study. Industrial Management & Data Systems 115 (5): 252-9.

Cole, R.E. (2020). Personnel and Human Resource Management. (5th Ed.). London: Biddles Ltd.

Collins, C.J 2021. Expanding the Resourced Based View Model of Strategic Human Resource Management. The International Journal of Human Resource Management, 32(2), 331–358.

Cooper, D., & Schindler, P. (2016). Business Research Methods. 11th Edition, McGraw Hill, Boston

Creswell. J.W. and Creswell, J.D. (2017) Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. 4th Edition, Sage, Newbury Park.

Crosby. P (2015). “Crosby talks quality”, The TMQ Journal, Vol. 1, Iss. 4.

Dale. B. G, Wiele. T & Jos. I. (2016), “Managing quality”, Black Well Publishing. MA 02148-5020, USA.

Elimuti, D. & Kathawala, Y. (2009). Small services firms face implementing challenges. Quality Progress, 32(4), pp 67.

Elmati, D. and Kathawala, Y. (2017), “Service firms face implementing problems”, Quality Progress, Vol. 32 No. 4, pp. 67‐75

Hellard. R. B (2017). “Total Quality in construction projects: Achieving profitability with customer satisfaction”, New York, NY 10017-2398.

Hoonakker. P, Carayon. P & Loushine. T (2020), “Barriers and benefits of quality management in the construction industry: An empirical study”, Total Quality Management, Vol.21, Iss. 9, pp.953-969.

G.O.K (2005). Sessional Paper No.2 of 2005 on Development of Micro and Small Enterprises for Wealth and Employment Creation for Poverty Reduction. Nairobi. Government Printer

Hill, T. (2015). Small business production/Operation management. Macmillan Education Ltd

Husband, S. and Mandal, P. (2019). Perceptions and realities of quality methods in Australian small to medium sized enterprises. Proceedings of the 12th Annual SEAANZ Conference, 6-8 May 1999 (pp143-157). Melbourne, Victoria, Australia: Victoria University of Technology.

Imenda, S. (2014). Is There a Conceptual Difference between Theoretical and Conceptual Frameworks? Sosyal Bilimler Dergisi/Journal of Social Sciences, 38(2), 185

Kothari, C. R., & Garg, G. (2014). Research Methodology: Methods and Techniques. New Delhi: New Age International Publishers.

Kuratko, D. F., Goodale, J. C. and Hornsby, J. S. (2021). Quality practice for a competitive advantage in smaller firms. Journal of Small Business Management, 39(4), pp 293-311

Mandal, P. (2010). Inter-functional spread of quality in manufacturing. Industrial Management & Data Systems, 100(3): 135-140.

Maseno. AJ Orodho Journal of Education and Practice 5 (ISSN 2222-1735), 2014. 67*, 2014. Elements of Education and Social Science Research Methods:

McBurney, D., & White, T. L., (2017). Research Methods. Australia: Thomson/Wardsworh.

McMahon, R. G. P. (2018). Deriving empirical development taxonomy for manufacturing SMEs using data from Australia’s Business Longitudinal Survey. Small Business Economics, 17(3):197 - 212.

Mugenda, A.G. & Mugenda O. M. (2003). Research Methods: Quantitative and Qualitative Approaches. Nairobi. Acts Press

Mugure, A. & Wanjohi, A.M. (2008). Factors Affecting the growth of MSES in rural areas of Kenya: A case of ICT firms in Kiserian Township, Kajiado County in Kenya

Ndwiga, R, (2009). Carbon trading with a twist. Financial Journal: The Standard June 9th 2009

Neyestani B. (2017, February). “Principles and Contributions of Total Quality.’’ Management (TQM) Gurus on Business Quality Improvement.

N. Theriou, 2014 The mediating effect of the knowledge Management Process to the Firm’s Performance- Resource Based View.

Porter, M.E. (1996) Competitive Advantage: Creating and Sustaining Superior Performance, with a new introduction. New York: Free Press.

Ramsey, J. (2016). The value of ISO 9000 certification to a small business. Proceedings: Second International Research Conference on Quality Management. Pakistan: 145-156

Salaheldin, and Zain (2007). How quality- control circles enhance work safety: Volume 16 issue 6

(Zakuan et al., 2010). Proposed relationship of TQM and organizational performance using structured equation modelling. Total Quality Management & Business Excellence 21(2):185-203


  • There are currently no refbacks.