WOMEN LEADERSHIP DEVELOPMENT AND SERVICE DELIVERY IN NAIROBI COUNTY GOVERNMENT, KENYA

Rahma Osman Mohamoud, Dr. Purity Gatobu

Abstract


Devolution in Kenya, mandated by the 2010 Constitution, aims to promote equitable distribution of resources, enhance local governance, and improve service delivery at the county level. However, challenges persist in realizing these objectives, particularly within Nairobi County Government. The purpose of this study is to establish the influence of women leadership development on service delivery in Nairobi County Government, Kenya. Specifically, the study sought to evaluate the influence of talent attraction on service delivery in Nairobi County Government, Kenya and to assess the effect of Talent development on service delivery in Nairobi County Government, Kenya. This study used descriptive research design. The Nairobi county government was the unit of analysis while senior managers formed the unit of analysis. Therefore, the target population was 325 management employees working in the County. The study’s sample size was reached at using Krejcie and Morgan sample size determination formula. Therefore, using the formula, the sample size for the study was 176 respondents. The respondents were chosen with the help of simple random sampling technique. This study used questionnaire to collect data relevant to this study. Quantitative data collected was analyzed using descriptive statistical techniques which are frequencies, mean, standard deviation. Inferential statistics which include Pearson correlation and the Regression Analysis Model was used to test the relationship between study variables. The significance of the model was tested at 5% level of significance. Data was analysed using Statistical Package for Social Sciences (SPSS) software. The study results were presented through use of tables and figures. The study concludes that talent attraction has a positive and significant effect on service delivery in Nairobi County Government, Kenya. In addition, the study concludes that talent development has a positive and significant effect on service delivery in Nairobi County Government, Kenya. This study therefore recommends the county government should establish targeted partnerships with local universities and vocational training institutions. By forging strong relationships with these educational institutions, the County Government can create internship programs, apprenticeships, and recruitment pipelines that attract young, talented individuals eager to contribute to public service. In addition, the study recommends that the county government should establish a comprehensive mentoring and coaching program for employees. This program should pair experienced senior staff members with junior or less experienced employees across different departments and functions within the government.

Key Word: Women Leadership Development, Talent Attraction, Talent Development, Service Delivery


 


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References


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