KNOWLEDGE MANAGEMENT PROCESSES AND PERFORMANCE AT THE TEACHERS SERVICE COMMISSION HEAD QUARTERS IN NAIROBI CITY COUNTY, KENYA

Elizabeth Nzangi Kavisi, Dr. George M. Gatero

Abstract


The purpose of this study was to examine knowledge management processes and performance at the Teachers Service Commission in Nairobi City County, Kenya. The objectives of the study were to examine Knowledge Creation and its effects on performance at the Teachers Service Commission, Nairobi City County, Kenya, to investigate the effectiveness of Knowledge Acquisition on performance at the Teachers Service Commission, Nairobi City County Kenya. This study was conducted in selected Teachers Service Commission Headquarters offices. The study used descriptive survey research design and employed both qualitative and quantitative research approaches. The target population comprised 2475 employees of the Teachers Service Commission handling records. Random sampling was used to select a sample of professionals in the selected offices within the departments. Descriptive statistical techniques composed of frequencies, percentages, means and variance was used to analyze the data from questionnaires which assisted in the interpretation of data done by use of Statistical Package of Social Sciences (SPSS) version 29.0. The researcher also used structured questionnaires as data collection tool.  Pearson Correlation Coefficient was used to do inferential data analysis to analyze knowledge management processes and performance at the Teachers Service Commission Headquarters in Nairobi City County, Kenya. The study was guided by some models such as the organizational Learning theory, and knowledge-based theory for further analyzing and comparison of data facilitation whereby data was presented by use of a range of tools, such as diagrams, charts, and graphs. The findings were presented by use of tables for further analysis. The study pointed out that the organization had existing procedures for acquiring knowledge about stakeholders which was prepared and used for both digital and manual work at the commission. The study concluded that knowledge management which are, knowledge creation, knowledge acquisition, had a positive impact on the performance at the Teachers Service Commission. The study recommended that the Teachers Service Commission designs clear policies geared towards ensuring that all levels of managers meet the performance standards of the current technological era for the realization of digital literacy in the TSC management as a core 21st century competency skill.

Key Words: Knowledge Management Processes, Performance, Teachers Service Commission, Knowledge Creation, Knowledge Acquisition


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